Westpac

Reviews of Westpac

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  Huyen Nguyen-Doan Added September 18, 2023

  ★ ★ ★ ★ ★
  Highly recommend the finance manager, Pavel Horesh. He assisted us with our first home loan. My partner and I liaised frequently with Pavel mostly via email and face to face appointments. He was very prompt, friendly and professional. Being our first home we appreciated that he was open to questions and provided insightful answers. Thanks to him we worked out a home loan that was most competitive amongst the top 4 banks. We felt he took a personal interest and he went above and beyond to offer us better value. We look forward to doing business with Pavel again.
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  Peter Nguyen Added September 15, 2023

  ★ ★ ★ ★ ★
  I had great pleasure opening a company account with Jacqueline :)
  She was very helpful in making sure my account was setup correctly as there was problems with their online system.
  We couldnt open it on the first day but she followed up immediately, finalized everything and took the extra step making it less hassle for me.
  
  I was dissapointed in the system not being able to arrange my account but Jacqueline gave me the above customer service so i'm happy with the outcome overall.
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  Jason Le Added September 13, 2023

  ★ ☆ ☆ ☆ ☆
  Despite being a home loan customer with Westpac for quite sometime, I find customer service at this branch appalling.
  
  Staff telephone manners are rude and impolite. They are not very helpful to customers and offer no flexibility at all in terms of accommodating customer needs.
  
  I suggest staff get trained on their customer service skills and be more friendly and useful.
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  Dai Nguyen Added September 06, 2023

  ★ ☆ ☆ ☆ ☆
  Bank staff, instead of helping customers, asked a series of questions like interrogation. I wonder if they are in trouble with the law that they treat customers like a money laundering interrogation. They probably have a lot of experience with Australia's anti-money laundering force. A lousy bank with security controls beyond the law and his authority. Privacy principles are not respected, they definitely have to go back and learn about this as it is taught in universities as a must for those who practice professionally in Australia.
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  AungMyat Thu Added August 28, 2023

  ★ ☆ ☆ ☆ ☆
  The bad Google reviews do not surprise me.
  
  I came across Joanna today because my online banking account was locked and I was told to visit a branch in person to unlock. I told her I can’t download Westpac app in my phone a couple times but she still asked me to download, sign in and show her the error. I showed her the text message that I received which instructed me to visit a branch in person. And she asked me to show her the error on mobile banking app, or else, she couldn’t help. How ridiculous!
  
  When I insisted that this must be done in a branch, she called the Westpac number, and told me to wait. I waited for more than 40 mins in total while she talked on the phone, calling two times to the same number. She didn’t communicate what she was doing in the beginning until I found out there is a system issue. She didn’t apologise either.
  
  This is my first time experiencing this kind of terrible customer service after being with Westpac for more than 13 years.

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About westpac.com.au

Westpac - Personal, Business and Corporate Banking
Westpac is Australia's first bank with a range of innovative financial packages to support your personal, business or corporate banking needs.